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Safe Holidays

Stays up to December 19th, 2020 can be canceled free of charge up to 14 days before arrival without giving a reason.

Cancellation conditions for your stay from December 20th, 2020 to April 6th, 2021

In order to look forward to your holiday carefree, we guarantee you a free cancellation option or free rebooking option should one of these reasons occur:

Free cancellation up to 2 days before arrival or free rebooking at the respective tariffs:
• Travel warning of the highest level for a region that includes the Grossarl Valley
• In the event of a border closure
• Closure of the hotel by the authorities
• Quarantine in Grossarltal
• if you have Covid-19 (upon presentation of a PCR test result)
• if you have to go to an officially ordered quarantine (upon presentation of a notification)

We will be happy to convert your down payment into a hotel voucher! You can take advantage of this later at the applicable tariffs. Upon request, we will also refund the deposit.

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In the event that you cannot start your trip for other reasons, you can cancel free of charge up to 14 days before arrival *!

If you cancel within 14 days, the following graduations apply:
• 13 to 7 days before arrival we charge 70% of the booked arrangement price
• 6 days to 2 days before arrival we charge 90% of the booked arrangement price
• If the cancellation is only made on the day of arrival, if you do not arrive or if you leave early, we have to charge 100% of the package price.

* Excepted periods: stays from December 20, 2020 to January 9, 2021 and February 13, 2021 to February 27, 2021
• Cancellations up to 30 days before arrival are free of charge
• We charge 70% of the total price 29 to 15 days before arrival
• We charge 80% of the total price 14 to 8 days before arrival
• If the cancellation occurs 7 days to 0 days before arrival, do not arrive or leave early,
we have to invoice 100% of the arrangement price.

If the cancellation is made up to 14 days before arrival, we will be happy to convert your deposit into a voucher. You can use the booked hotel value later at the applicable tariffs. Upon request, we will also refund the deposit.

We recommend that you take out travel insurance.

Cancellation coverage even with COVID-19 disease despite the pandemic status!
In order to get your costs reimbursed in an emergency, we recommend that you take out travel cancellation insurance.
Conclude a contract directly.

In order to guarantee more security than ever in times like these, we jointly implement the following measures!

Security measures in the hotel:
• Our guests need mouth / nose protection when entering, moving and leaving the premises / the hotel!
• It must be ensured that the minimum distance of 1 m from strangers is maintained.
• For your safety, sufficient hand disinfectants are available.
• Disposable gloves must be worn in the buffet area.
• Use of disinfecting detergents
• We and our employees use special surface disinfectants to disinfect areas that are intended for multiple use.
• Please understand that only a limited number of people are allowed in the sauna and indoor pool area.

Please note:
• 1 meter distance from people who do not belong to the family or circle of friends
• The MNS must be worn on public transport, on mountain railways, in all shops, petrol stations, in all publicly accessible buildings as well as in pharmacies and also for medical care
• The MNS is recommended for crowds
• Wash your hands several times a day for at least 30 seconds
• Refrain from shaking hands or hugging
• Sneeze and cough into the crook of your arm or into a handkerchief

Information about refunding your ski pass:

Reimbursement of multi-day tickets:
In the event of permanent restrictions on the use of the card due to corona, Ski amadé multi-day ticket holders are entitled to a usage-dependent reimbursement. This is calculated from the ticket price paid minus the price of the line period actually used.

In this case, completely unused ski passes can also be canceled free of charge.

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